Service Manager - (Case Heavy Equipment) Senior Level

Jagdamba Motors Pvt. Ltd
Location: Kathmandu
Salary:As Per Organization's Rule
Posted Date: 2022-01-14 Deadline: 2022-01-24
  • Nos. of Opening : 1
  • Location : Kathmandu
  • Experience : 5 years +
  • Working Position : Senior Level
  • Salary : As Per Organization's Rule
  • Category : Engineering - Mechanical/Automobile
  • Nature : Full Time
Job Description

  • Distribute annual planning, monthly, quarterly, branch-wise.
  • Plan for marketing activity to promote AMC service, spare for customer satisfaction in coordination with concerned Department Heads.
  • Ensure planning for branch-wise/model-wise training.
  • Plan and finalize new upcoming annual targets based on market opportunities and distribute annual targets branch-wise to all service employees.
  • Coordinate and ensure AMC targets branch-wise, service engineer-wise┬áper month.
  • Plan strategy to target AMC increment, communicate complete annual AMC target & its strategy for achievement with each service engineers.
  • Review and analyze the performance of the sub-ordinates against the target and upcoming month's plan and activities.
  • Ensure maximization of machine visits by service engineers, follow-up customers for timely service.
  • Ensure that the standard service process of working is being followed in the workshop and at the site.
  • Ensure the implementation of the planned service process and system in order to increase the efficiency of the service team.
  • Ensure customer satisfaction by handling difficult customer complaints.
  • Ensure that typical and repetitive problems are being escalated to the top level and timely resolve by escalating them to the principal company.
  • Develop long-term sustainability through AMC.
  • Ensure defect free machines to the customers from PDI
  • Frequent branch visits to solve problems as per requirement.
  • Ensure all new machine commissioning details are registered in the CNH portal for warranty eligibility, and timely claim to the principal company.

Job Specification

  • At least 5+ years of working experience in the capacity of Service Manager ( Preferred in Heavy Equipment) In-depth knowledge of the automobile market of Nepal.
  • Sound knowledge of heavy equipment business process.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Highly creative, innovative, out-of-the-box thinker.

Apply Instructions

Candidates are requested to apply with an updated CV at

Note: Please mention the position as " Service Manager- Kathmandu" on the subject.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Automobiles and Parts
Location Naxal, Kathmandu
Organization Size 100+
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