Customer Care Executive

Jagdamba Motors Pvt. Ltd
Location: Kathmandu
Salary: Negotiable
Posted Date: 2019-02-17 Deadline: 2019-02-24
  • Nos. of Opening : 1
  • Location : Kathmandu
  • Experience : 1-6 months
  • Working Position : Entry Level
  • Salary : Negotiable
  • Category : Customer Service / Data Entry
  • Nature : Full Time
  • Skills Required : Good Communication
Job Description

  • Manage incoming and outgoing calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Specification

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Apply Instructions

Candidates are requested to apply with updated CV at vacancy@jagdambamotors.com

Note: Please mention position as "Customer Care Executive" at subject.

Industry Type Automobiles and Parts
Location Naxal, Kathmandu
Organization Size 100+
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