Customer Care Executive

Jagdamba Motors Pvt. Ltd
Location: Kathmandu
Salary: Negotiable
Posted Date: 2019-02-17 Deadline: 2019-02-24
  • Nos. of Opening : 1
  • Location : Kathmandu
  • Experience : 1-6 months
  • Working Position : Entry Level
  • Salary : Negotiable
  • Category : Customer Service / Data Entry
  • Nature : Full Time
  • Skills Required : Good Communication
Job Description

  • Manage incoming and outgoing calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Specification

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Apply Instructions

Candidates are requested to apply with updated CV at vacancy@jagdambamotors.com

Note: Please mention position as "Customer Care Executive" at subject.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Automobiles and Parts
Location Naxal, Kathmandu
Organization Size 100+
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