Coordinate with the General Manager, Service Heads, Sales Divisions Heads, Store Manager and Finance/Account Manager regarding proper/timely processing, handing-over of goods and receivables
Oversees service orders.
Set schedules and assigns tasks to service department employees.
Guide service team and give them proper direction
Supervise, manage and monitor automotive service technicians and repairers.
Handle and manage softly the minor complaints and irritants with the customers.
Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
Ensure standard service process of working is being followed in workshop and dealer service centers
Ensure customer satisfaction at the highest level through effective services and repairs.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Order parts and tools as necessary.
Reinforce company policies and adheres to company standards.
Oversees administration of warranty claims.
At least 5 years of experience in a service management or assistant service management role is required
Should be able to look at operation at macro perspective
Must have computer proficiency
Must have valid driving license
Interested candidates meeting above criteria are encourage to apply for this position on or before14 March 2021 along with application letter & updated resume at email@example.com mentioning "Service In-charge - 3 Wheeler " in the subject line.
This Job is expired. The Company is no longer accepting applications for this position.