Customer Care Officer Mid Level

Jagdamba Motors Pvt. Ltd
Location: Itahari, Birgunj, Butwal & Dhangadhi
Salary: Negotiable
Posted Date: 2018-05-06 Deadline: 2018-05-11
  • Nos. of Opening : 1
  • Location : Itahari Birgunj Butwal & Dhangadhi
  • Working Position : Mid Level
  • Qualification Degree : Bachelor's pass/running
  • Salary : Negotiable
  • Category : Customer Service / Data Entry
  • Nature : Full Time
Job Description

  • Contact customers  to offer them sales deals and convince with the product Feature, Advantage & benefit.
  • Assist dealer, outlet or direct sales by referring sales from enquiry
  • Handling customers if there is any issues by providing right way to shut down the issues.
  • Describing customer about the product with Price, EMI, Downpayment, EMI, Interest rate, service cost, maintenance cost, service schedule etc.
  • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
  • Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
  • Train new staff on customer service techniques and skills
  • Receive customer service inquiries
  • Respond to customer service inquiries
  • Promote company’s product and services
  • Handle certain transactions
  • Identify needs/wants of customers
  • Make available product brochures for customers
  • Update details for personal and business clients, such as name and address details
  • Provide pricing and delivery information to customers

Job Specification

  • - Good communications skills
  • - Ability to listen and active problem solving skills
  • - Good interpersonal skills
  • - Ability to handle pressure
  • - Good Knowledge of MS Office Package

Industry Type Automobiles and Parts
Location Naxal, Kathmandu
Organization Size 100+
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