Customer Care Officer Mid Level

Jagdamba Motors Pvt. Ltd
Location: Itahari, Birgunj, Butwal & Dhangadhi
Salary: Negotiable
Posted Date: 2018-05-06 Deadline: 2018-05-11
  • Nos. of Opening : 1
  • Location : Itahari Birgunj Butwal & Dhangadhi
  • Working Position : Mid Level
  • Qualification Degree : Bachelor's pass/running
  • Salary : Negotiable
  • Category : Customer Service / Data Entry
  • Nature : Full Time
Job Description

  • Contact customers  to offer them sales deals and convince with the product Feature, Advantage & benefit.
  • Assist dealer, outlet or direct sales by referring sales from enquiry
  • Handling customers if there is any issues by providing right way to shut down the issues.
  • Describing customer about the product with Price, EMI, Downpayment, EMI, Interest rate, service cost, maintenance cost, service schedule etc.
  • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
  • Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
  • Train new staff on customer service techniques and skills
  • Receive customer service inquiries
  • Respond to customer service inquiries
  • Promote company’s product and services
  • Handle certain transactions
  • Identify needs/wants of customers
  • Make available product brochures for customers
  • Update details for personal and business clients, such as name and address details
  • Provide pricing and delivery information to customers

Job Specification

  • - Good communications skills
  • - Ability to listen and active problem solving skills
  • - Good interpersonal skills
  • - Ability to handle pressure
  • - Good Knowledge of MS Office Package

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Automobiles and Parts
Location Naxal, Kathmandu
Organization Size 100+
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