Head- Customer Care Department Senior Level

Jagdamba Motors Pvt. Ltd
Location: Naxal
Salary: - 35000
Posted Date: 2019-05-07 Deadline: 2019-05-14
  • Nos. of Opening : 1
  • Location : Naxal
  • Experience : 2 years +
  • Working Position : Senior Level
  • Salary : - 35000
  • Category : Customer Service
  • Nature : Full Time
  • Skills Required : Communication Excel
Job Description

  • Manage Customer care dept. team
  • Manage incoming and outgoing calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Specification

 

  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Min. Bachelor completed
  • Min 2 years experience on related field
  • Must know excel, word, PowerPoint, email, etc.
  • Must be result driven
  • Outspoken, flexible on time and trustworthy

Apply Instructions

Candidates are requested to apply with updated CV at vacancy@jagdambamotors.com

Note: Please mention position as "Head- Customer Care Department" at subject.

Industry Type Automobiles and Parts
Location Naxal, Kathmandu
Organization Size 100+
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