BASIC FUNCTION OF THE POSITION
The incumbent performs a full range of works pertaining to immigrant visa processing. The incumbent is responsible for ensuring the accuracy, timeliness, and quality control of Immigrant Visa (IV) and Diversity Visa (DV) application data intake processing. The incumbent is responsible for maintaining high levels of customer service, the utmost standards of ethics and integrity, and internal best practices for ensuring the complete accuracy of all information on visa applications, printed visas, and boarding foils. The incumbent communicates with visa applicants by email and telephone to answer questions concerning IV/DV procedures and provides standard advice on legal and procedural issues relevant to IV/DV applications. As needed, the incumbent provides backup support to Consular Cashier Services, the Asylum/Refugee Follow-to-Join Unit, the Nonimmigrant Visa Unit, and the American Citizen Services Unit
NOTE: Applicants must address each required qualification listed below with specific information supporting each item. Failure to do so may result in a determination that the applicant is not qualified.
1. EDUCATION: Successful completion of Higher Secondary (Grade 12) Education is required.
2. EXPERIENCE: At least two years’ progressively responsible experience in an administrative, governmental, or para-professional field.
3. LANGUAGE: Level IV (fluent) Speaking/Reading/Writing English is required. Level IV (fluent) Speaking/Reading/Writing Nepali is required. English language ability will be tested.
4. SKILLS AND ABILITIES: The ability to exercise tact in dealing with the public under continuous work pressure is required. The ability to use various Windows-based computer applications is required.
FOR FURTHER INFORMATION: The complete position description listing all of the
duties and responsibilities may be obtained from https://np.usembassy.gov/embassy/jobs/
The mission of the U.S. Embassy in Nepal is to assist Nepal’s development as a peaceful, prosperous, and democratic nation that contributes positively to regional stability. In pursuit of this goal, the United States encourages multi-party democracy, including respect for human rights and the rule of law, and sustainable, market-oriented, and private-sector-led economic development.