Customer Support Services Assistant

US Embassy, Nepal
Location: Nepal
Salary: Negotiable
Posted Date: 2018-09-24 Deadline: 2018-10-05
  • Location : Nepal
  • Working Position : Entry Level
  • Qualification Degree : Successful completion of Higher Secondary education required.
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Working under the Customer Support Services Supervisor, the incumbent is responsible for providing varied administrative and logistical support services to all personnel in the Mission (State, USAID and other Agencies).  The incumbent is the  primary Point of Contact (PoC) for reservations, maintenance, and upkeep of the conference rooms throughout the Mission. The incumbent provides support services to employees within the General Services Office with regards to their travel/training requirements. The incumbent is the primary PoC to all personnel requesting information and assistance with lodging for in-country travel.  The incumbent maintains liaison with hospitality companies and acts as an alternate sub-cashier and time keeper for the entire section. The incumbent assists the Contracting Officer’s Representative (COR) for monthly office equipment servicing for the equipment in the work rooms of the Mission.

General Requirements:


EXPERIENCE: Minimum 3 years of administrative experience involving customer service is required.

Education Requirements:

Successful completion of Higher Secondary education required.


LANGUAGE: Level IV (Fluent) speaking/reading/writing English is required. Level IV (Fluent) speaking/reading/writing Nepali is required. English language ability will be tested. 

SKILLS AND ABILITIES: The ability to work under pressure is required. The ability to use various Windows-based computer applications is required.  

KNOWLEDGE: Good knowledge of administrative and organizational procedures and working knowledge of office automation equipment is required.


All applicants under consideration will be required to pass medical and security certifications and complete a mandatory probationary period of one year for LE Staff.

EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.

How to Apply:

All candidates must be able to obtain and hold a security clearance.

Applications must be completed and submitted through Electronic Recruitment Application (ERA)Applicants must address each required qualification with specific information supporting each item.  Failure to do so will result in a determination that the applicant is not qualified.

To view the vacancy announcement and apply directly, please visit:

For information on ERA and instructions on how to apply, please visit the ERA information page in our internet or intranet sites below:

ERA information page-Internet site  

Paper or e-mailed applications are not accepted.

Required Documents:
  • Copy of Citizenship 
  • Residency Permit (if applicable)
  • List of References
  • Education Transcript
  • Training Certificates (position relevant)
  • Other Documents (work experience certificates, as available)
  • DD-214  (if applicable)
  • SF-50 (if applicable)
Published Date:24 September 2018

Closing Date:5 October 2018


This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

The mission of the U.S. Embassy in Nepal is to assist Nepal’s development as a peaceful, prosperous, and democratic nation that contributes positively to regional stability.  In pursuit of this goal, the United States encourages multi-party democracy, including respect for human rights and the rule of law, and sustainable, market-oriented, and private-sector-led economic development.

Industry Type Embassy / Diplomatic Agency
Location Kathmandu
Organization Size 1-10
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