Application and Operational Support Maintenance- Support power & end user queries on functional and technical aspects of the solution
Identify issues and escalate as appropriate for fixes
Assign incident or query to appropriate team if not able to resolve within
Provide support for incidents, coordinate changes and fixes
Managing and monitor the solution to ensure services are always up and running
Monitoring Sales Operation Back Office- Monitor sales team compliance to establish TME daily sales operation process in TME Lite
Track and identify potential fraud incidents in the sales operations and escalate to both JTI & CG management
Collaborate with Sales Team on data setup – route planning, user creation and sales hierarchy setup
Ensure TME system needed for inventory management and end of day reconciliation is in place
System Optimization- Assist in application rollout testing and ongoing testing of system changes
Supplier Management- Work with internal and external local service providers to evaluate and ensure timely service delivery, adherence to JTI quality standards, with fulfillment of agreed-upon commitments and contractual obligation.
End User and Back Office Training- Provide initial training support to end-users and back-office resources that ensures accurate and effective system usage
Hardware and infrastructure management- responsible to support end user on hardware replacement, trouble shoot HH and IT related company assets
Responsible to keep tract on inventory of IT related items (HH, Desktop, tablet, laptop, sim card, printer ink)
Assist in maintenance of IT related hardware in HQ.
Familiarity with hardware and trouble shoot experience
Basic knowledge on MS office
Passionate and hardworking
Willingness to learn
Apply at email@example.com
Chaudhary Group (CG Global) is a multi-national conglomerate headquartered in Nepal. It's businesses including FMCG, Financial Services, Hotels and Resorts, Consumer Electronics, Realty, Education, EPC, Cement and Infra.
The group owns 136 companies in 15 different business verticals across five continents.