Ramro Job
Vianet Communications

Training and Development Officer

Vianet Communications
Location: Jawalakhel,Lalitpur
Salary: Negotiable
Posted Date: 2025-01-12 Deadline: 2025-01-19
  • Nos. of Opening : 1
  • Location : Jawalakhel Lalitpur
  • Salary : Negotiable
  • Category : Business Development
  • Nature : Full Time
Job Description

Job Duties & Responsibilities:

  • Prepare comprehensive training materials tailored to various units within the call center
  • Regularly update training content to reflect market trends, new product updates, and customer service best practices.
  • Facilitate the onboarding process for new call center agents, ensuring they understand company policies, procedures, products and tools.
  • Conduct initial training sessions and provide necessary resources for new hires to succeed.
  • Monitor new agents for one-month post-initial training to ensure smooth transition and effective application of learned skills.
  • Listen to and evaluate new agents’ calls, providing immediate feedback and support as needed.
  • Conduct ticket audits and review agents’ interactions to maintain quality standards.
  • Sit with new agents daily to offer constructive feedback, encouragement, and coaching.
  • Identify individual learning needs and tailor training approaches accordingly.
  • Intervene and train existing agents as needed.
  • Use learning and development tools (LMS)
  • Track and report on the progress of new agents, highlighting areas of improvement and success by maintaining accurate records of training activities, attendance, and outcomes.
  • Collaborate with team leaders and supervisors to ensure consistent and comprehensive support for all agents.
  • Research and implement new learning and development tools to enhance training effectiveness.
  • Ensure all training materials are up-to-date and accessible to all agents.
  • Prepare and present reports on training activities and effectiveness to call center supervisors & managers

Job Specification

Number of Vacancy(ies): 1

Qualification: Bachelor's degree in IT, Business Administration, Human Resource or a related field.

Experience: Proven experience in a training and development role, preferably in a call center environment.

Contract of Employment: Full-time

Job Location: Jawalakhel, Lalitpur

Skills and Knowledge:

  • Excellent verbal and written communication skills.
  • Ability to convey complex information in a clear and concise manner.
  • Ability to create engaging and comprehensive training materials, including audio-visual aids, handbooks, and online resources.
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint), video editing tools like ClipChamp, CapCut etc.
  • Strong presentation skills to effectively deliver training sessions.
  • Ability to assess training needs as per the agent requirement
  • Capability to manage multiple tasks

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This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP
Location Chabahil,ktm
Organization Size 1-10
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