Job Duties & Responsibilities:
1. Handling teams for Enterprise-Service related queries and escalation.
2. Diagnosis process and resolved escalated issues of the customers & teams as required to achieve the departments objectives and goals.
3. Assist HOD/Supervisors for daily smooth operation, administrative process and team management.
4. Maintain technical and operational documentation. Prepare reports, analysis, generate new ideas and strategic planning for better customer service and KRA/KPI’s.
5. Engagement in additional projects and field visit and Courtesy visit customers and mobilization of the team for the task.
6. Perform other relevant tasks assigned by the supervisors.
7. Grooming teams to enhance skills.
8. Enable essentials alteration to develop enterprise customer support and monitoring system.
Skills and Knowledge:
