Ramro Job
Vianet Communications

L1 Support Associate Expert/Intern

Vianet Communications
Location: Jawalakhel
Salary: Negotiable
Posted Date: 2025-10-26 Deadline: 2025-11-30
  • Nos. of Opening : 3
  • Location : Jawalakhel
  • Qualification Degree : Bachelor's degree in Information Technology, Computer Science, or a related field (ongoing or completed).
  • Salary : Negotiable
  • Category : IT / Software
  • Nature : Full Time
Job Description

Job Duties & Responsibilities:

  • Provide first-level support to customers experiencing internet connectivity issues, router configuration problems, and other related concerns.
  • Diagnose and resolve technical issues by utilizing basic networking knowledge and troubleshooting methodologies, ensuring minimal downtime for customers.
  • Interact with customers via phone to understand their concerns, offer timely assistance, and ensure a positive support experience.
  • Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in our ticketing system, ensuring comprehensive documentation for future reference.
  • Collaborate with team members to share best practices, technical insights, and innovative solutions, contributing to the collective expertise of the support team.
  • Stay updated on the latest internet technologies, networking protocols, and industry trends to enhance your skills and knowledge base.
  • Escalate complex issues to Team lead/ Supervisors to facilitate timely resolution.
  • Eagerness to learn and grow professionally, with a commitment to continuous self-improvement and skill development.

Job Specification

Number of Vacancy(ies): 3 ( Evening shift)

Qualification: Bachelor's degree in Information Technology, Computer Science, or a related field (ongoing or completed).

Experience: Previous experience in a customer service or technical support role is advantageous.

Contract of Employment: 6 hours

Job Location: Jawalakhel

Skills and Knowledge:

  • Strong understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and wireless networking principles.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users effectively.
  • Quick decision-making abilities and a proactive approach to problem-solving, with a focus on delivering timely solutions to customer issues.
  • Customer-centric mindset with a genuine desire to help customers resolve their internet-related problems and improve their overall experience.
  • Ability to work independently as well as collaboratively within a team environment, demonstrating adaptability and flexibility in handling diverse tasks.
  • Detail-oriented with strong organizational skills, ensuring accuracy and thoroughness in documentation and task management.

Apply Instructions

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This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP
Location Chabahil,ktm
Organization Size 1-10
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