Job Duties & Responsibilities:
Customer Support & Issue Resolution – Handle customer inquiries, resolve complaints efficiently, and escalate unresolved issues while ensuring follow-ups.
Sales & Revenue Growth – Identify sales opportunities, promote services, and achieve sales targets through cross-selling and upselling.
Billing & Account Management – Assist with billing concerns, payments, renewals, and plan upgrades.
Data & Call Handling – Maintain accurate call logs, update CRM systems, manage tickets, and follow company SOPs for service quality and data privacy.
Skills and Knowledge:
