Ramro Job
Vianet Communications

Corporate Field Support Mid Level

Vianet Communications
Location: Head Office
Salary: Negotiable
Posted Date: 2026-01-08 Deadline: 2026-01-17
  • Nos. of Opening : 2
  • Location : Head Office
  • Experience : 1 year +
  • Working Position : Mid Level
  • Qualification Degree : Bachelors degree in IT
  • Salary : Negotiable
  • Category : IT / Software
  • Nature : Full Time
Job Description

Responsibilities

AGENT are mainly responsible for reporting the Corporate Field Support tasks on daily basis. AGENT shall be responsible for containing and corresponding with all the corporate clients FV tasks of the day and provide update to clients.

  • The AGENT shall ensure that all corporate FVs are accounted for the day. All corporate visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.
  • Install and operate full internet connectivity at clients site
  • monitor and maintain computer systems and networks of the clients and Vianet
  • Provide technical assistance to marketing agent to acquire new installations.
  • talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
  • Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
  • replace equipment/parts as required
  • provide support, including procedural documentation and relevant reports
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • respond within agreed time limits to call-outs
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritize and manage many open cases at one time
  • rapidly establish a good working relationship with customers and other professionals, such as software developers
  • test and evaluate new technology
  • Engage in proactive visits of corporate customer’s weekly/monthly.
  • Provide monthly report on works done.

Reporting:

  1. The report shall be send on daily basis on the following tasks:
  2. Proactive Follow up
  3. Desk top Support
  4. FV Support with forms
  5. Installation Visits with clients internal network
  6. Any trainings
  7. Daily Activities

Job Specification

Job Level: Mid level

Number of Vacancy(ies): 2

Qualification: Bachelors degree in IT

Experience: 1 year experience in IT field

Contract of Employment: Full-time

Job Location: Head Office

Skills and Knowledge:

  • the ability to think logically
  • a good memory of how software and operating systems work
  • excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • the ability to work well in a team
  • problem solving skills
  • a strong customer focus
  • the ability to prioritize your workload
  • Attention to detail.

Apply Instructions

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This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP
Location Chabahil,ktm
Organization Size 1-10
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