Ramro Job
Vianet Communications

Customer Support Representative - Technical Unit

Vianet Communications
Location: Jawalakhel,Lalitpur
Salary: Negotiable
Posted Date: 2026-02-20 Deadline: 2026-03-31
  • Nos. of Opening : 5
  • Location : Jawalakhel Lalitpur
  • Experience : Fresher
  • Qualification Degree : Bachelor's degree in Information Technology, Computer Science, or a related field (ongoing or completed).
  • Salary : Negotiable
  • Category : Others
  • Nature : Full Time
Job Description

Job Duties & Responsibilities:

  • Handle inbound technical support calls and resolve L1 network, connectivity, and service issues.

  • Provide guided troubleshooting and escalate complex cases to L2/Field Operations with proper documentation.

  • Ensure high First Time Resolution (FTR) and deliver quality service as per SOPs.

  • Meet KPIs including FTR, AHT, APS, call count, and talk time while maintaining SLA compliance.

  • Accurately log customer interactions and manage tickets in our system.

  • Share feedback on recurring issues and contribute to knowledge base improvements.

Job Specification

Job Level: Internship

Number of Vacancy(ies): 5

Qualification: Bachelor's degree in Information Technology, Computer Science, or a related field (ongoing or completed).

Experience: Freshers are encouraged to apply

Contract of Employment: 6 hours

Working Hours: Evening shift ( 4pm to 10 pm)

Job Location: Jawalakhel , Lalitpur

Skills and Knowledge:

  • Basic networking (TCP/IP, DNS, DHCP, Wi-Fi)
  • Strong communication skills ,both  verbal and written and the ability to explain technical concepts to non – technical users effectively.
  • Quick decision making abilities and a proactive approach to problem – solving ,with a focus on delivering timely solutions to customer issues.
  • Customer-centric mindset with a genuine desire to help customers resolve their internet – related problems .
  • Ability to work independently as well as collaboratively within  a team environment ,demonstrating adaptability and flexibility in handling diverse tasks.
  • Detail – oriented with strong organizational skills ,ensuring accuracy and thoroughness in documentation and task management.

Apply Instructions

CLICK HERE TO APPLY 

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP
Location Chabahil,ktm
Organization Size 1-10
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