Vianet Communications - Recent Job Vacancy Nepal - Enterprise Desk Support

Job Duties & Responsibilities:

AGENT are mainly responsible for reporting the enterprise/reseller support tickets on daily basis. AGENT shall be responsible for containing and corresponding with all the enterprise/reseller client ticket of the day and provide update to clients.
The AGENT shall ensure that all enterprise/reseller support tickets are accounted for the day. All enterprise/reseller support tickets shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed and escalated to concerned departments.
Monitor and maintain company/customer SLA.
Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults remotely and escalate to field agents if further visit is required.
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Provide monthly report on works done.

Job Level: Entry

Number of Vacancy(ies): 1

Qualification: Most preferably IT qualified graduate

Experience: 1 year experience in IT field or related field

Contract of Employment: Morning( 6:00 am to 2 :00 pm)

Job Location: Jawlakhel , Head Office

Skills and Knowledge:

The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with
The ability to interact confidently with clients to establish what the problem is and explain the solution the ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritize your workload
Attention to detail.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP

Location Chabahil,ktm

Organization Size 1-10

Easy Car Removal

Enterprise Desk Support - Morning Shift Mid Level