Vianet Communications - Recent Job Vacancy Nepal

Job Duties & Responsibilities:

AGENT are mainly responsible for reporting the L2 support tickets on daily basis. AGENT shall be responsible for containing and corresponding with all the L2 escalated client ticket of the day and provide update to clients/concerned department.
The AGENT shall ensure that all L2/department assigned tickets are accounted for the day. All L2/department tickets shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed and escalated to concerned departments.
Engage in scheduled and urgent tech/process trainings for L1/branch operations team (FV and ONM)
Engage on regular audits ie. (Customer tickets/CPE replacement and other support related trends.
Monitor and maintain company/customer SLA.
Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults remotely
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship other department member
Test and evaluate new technology along with research and development team.
Provide weekly/monthly report on works done.

Job Level: Mid level

Number of Vacancy(ies): 2

Qualification: Most preferably IT qualified graduate with at least one years’ experience in IT field .

Experience: 2 Years of Experience in customer support based on ISP Company

Contract of Employment: Full-time

Skills and Knowledge:

Ability to think logically
A good memory of how software and hardware works.
Familiar with access network equipment ie. OLTS/Manageable switches
Excellent listening and questioning skills, combined with
The ability to interact confidently with clients to establish what the problem is and explain the solution the ability to work well in a team
Problem solving skills
A strong customer/network focus
The ability to prioritize your workload
Attention to detail.
Must possess two-wheeler and valid driving license (Consideration)

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP

Location Chabahil,ktm

Organization Size 1-10

CSM/A (Support Engineer) Mid Level