Reseller support

Vianet Communications

Location: jawalakhel

Salary: Negotiable

Posted Date: 2025-12-07 Deadline: 2025-12-31

Nos. of Opening : 1
Location : jawalakhel
Qualification Degree : Diploma or Bachelor's degree
Salary : Negotiable
Category : Engineering - Computer/ Electrical
Nature : Full Time

Job Description

Skills and Knowledge:

SLA adherence and timely ticket resolution.
Reseller satisfaction rating. Reduction in repeat complaints.
Number of successful activations supported.
Proper hardware documentation and minimal defects.
Quality of training provided to resellers.

Job Specification

Job Duties & Responsibilities:

No internet / unstable connection
Router and ONT configuration
IPTV/STB activation errors
Signal level issues
Fiber cuts, ONU issues, and hardware faults
Coordinate with the NOC, L2, and field teams for escalations and advanced troubleshooting.
Guide resellers on network best practices, device usage, and preventive maintenance.

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This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP

Location Chabahil,ktm

Organization Size 1-10

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