Qualification Degree : Bachelor’s Degree in Management
Salary : Negotiable
Category
: Management / Operations
Nature : Full Time
Job Description
Position: Specialist
Department: Commercial Department
Section: Core Product & Service
Requirement: 1
Vacancy Reference No: 250
Main responsibility areas:
Determine customers’ needs, desires and design new products that cater customer and business needs.
Prepare business cases, plan and ensure an effective implementation of the campaign.
Take proactive approach to educate and promote products to end customers via available channels.
Manage relationship and work progress with other departments effectively for successful execution of campaign.
Identify and maintain products life cycle whilst keeping track of different existing products for their effective Product lifecycle Management.
Maintain and prepare reports, KPI at daily/weekly and monthly basis.
Assess and monitor market competition along with related ongoing competitive landscape.
Keep track of customer feedback, complaints, suggestion and work for improvement to provide exceptional customer experience.
Demonstrate proactive approach in frauds/ revenue leakages by identifying and resolving new/existing issues.
Conduct proper analysis of Campaign(s) during and after the closure.
Demonstrate proactive approach and follow up in identifying and resolving different network related issues with related stakeholders.
What we offer:
International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc
Your qualification and experience:
Bachelor’s Degree in Management
2 years of experience in relevant field
Your profile:
Sound knowledge of MS Office especially MS Excel/PowerPoint/MS Word
Other analytical tool knowledge will be of added advantage
Creative work approach
Team player
Strong analytical skills
Good planning skills
Strong communication skills
Problem solving skills
Positive Attitude
Duty Station
Can be anywhere in Nepal as per business needs and future requirements
Apply Instructions
If you consider yourself as our future employee and believe that you match the profile, please don’t hesitate to apply. You apply by sending your latest resume along with an application at recruitment@ncell.axiata.com with vacancy reference number as a subject.
This Job is expired. The Company is no longer accepting applications for this position.
Organization Summary
“Ncell Pvt. Ltd. has been working in Nepal since 2004 as the first private mobile operator in the country. We are committed to being the best local mobile network for the people living in the country. We provide services of international quality with a local touch. Most of our employees are Nepali and our services are designed to meet the needs of the local society.
We are constantly working towards our goals of connecting everyone in Nepal through our Ncell network, providing high quality, modern and cost effective services and creating value for our customers and partners. Ncell is part of the Axiata Group Berhad, one of Asia’s leading telecommunications group.
Axiata operates in ten countries with 25,000 employees and serves approximately 290 million subscribers. With a diverse portfolio in mobile network operations, communications infrastructure services and digital services, the Group pieces together the best in connectivity, technology and people in its vision of Advancing Asia. Together with Axiata, Ncell contributes to the development of the country’s economy and infrastructure, building best-in-class networks and bringing people in the remotest areas of Nepal within the reach of communications.
