Ramro Job
Ncell Pvt. Ltd

Assistant Specialist

Ncell Pvt. Ltd
Location: Nepal
Salary: Negotiable
Posted Date: 2018-11-21 Deadline: 2018-11-27
  • Location : Nepal
  • Working Position : Entry Level
  • Qualification Degree : Bachelor’s degree in related discipline
  • Salary : Negotiable
  • Category : Business Development
  • Nature : Full Time
Job Description

Position: Assistant Specialist
Department: Commercial
Section: Customer Service and Operations
No of Requirement: 1
Duty Station: Birgunj
Vacancy Reference No: 255

Position Specific Duties and Responsibilities:

  • Managing daily Ncell center operation, maintaining contacts with customers, handling their queries complaints and maintain first visit resolution.
  • Manage third party staffs, provide required information, monitoring and controlling their daily occupancy.
  • Maintain Ncell center profitability. Ensuring Ncell Centers in line with Key Performance Indicators (KPI) and targets.
  • Implementation of world class customer service concept in center and plan for sales & service level enhancement in coordination of immediate manager.
  • Actively participate in marketing activities and plan accordingly to get sales target.
  • Operating the Q-management system with accuracy. Improvement in customer waiting time.
  • Registration of the documents received and its submission to the responsible person as well as filing.
  • Running all the schemes operated by the marketing department with effectiveness and ease.
  • Handling the complaints received from the customers forwarding it to the immediate superior.
  • Handling the problematic subscriber’s queries, follow up and getting feedback.
  • Maintain the work flow, schedules/shifts defined by the respective manager. Collect & share customer feedbacks for improvement.
  • Implementing the friendliest customer care concept by serving the customers with a smile.
  • Documentation of customer subscription form & other document processed within respective Ncell centers & process for further archiving.
  • Managing and motivating respective team members to enhance service level, increase sales and ensuring respective Ncell centers’ overall efficiency.
  • Executes other instructions of the direct management as per the necessity of the unit / company.


What we offer:
International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.
Your qualification and experience:

  • Bachelor’s degree in related discipline
  • No prior experience mandatory. 1 year on customer service preferred.


Profile:

  • Good listening and communication skills
  • Troubleshoot and respond to customers doubt
  • Active team player with a charming personality
  • Handle multiple task at a time
  • Analytical and problem solving skills
  • Good knowledge of time management
  • Pleasant and friendly manner


Duty Station:
Currently Birgunj, can be anywhere in Nepal as per business needs and future requirements.

How to apply:
If you consider yourself as our future employee and believe that you match the profile, please don’t hesitate to apply. You apply by sending your latest resume along with an application at recruitment@ncell.axiata.comwith vacancy reference number as a subject.

Last date of application: 27 November, 2018.

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

“Ncell Pvt. Ltd. has been working in Nepal since 2004 as the first private mobile operator in the country. We are committed to being the best local mobile network for the people living in the country. We provide services of international quality with a local touch. Most of our employees are Nepali and our services are designed to meet the needs of the local society.

We are constantly working towards our goals of connecting everyone in Nepal through our Ncell network, providing high quality, modern and cost effective services and creating value for our customers and partners. Ncell is part of the Axiata Group Berhad, one of Asia’s leading telecommunications group.

Axiata operates in ten countries with 25,000 employees and serves approximately 290 million subscribers. With a diverse portfolio in mobile network operations, communications infrastructure services and digital services, the Group pieces together the best in connectivity, technology and people in its vision of Advancing Asia. Together with Axiata, Ncell contributes to the development of the country’s economy and infrastructure, building best-in-class networks and bringing people in the remotest areas of Nepal within the reach of communications.

Industry Type Telecommunication / ISP
Location Kathmandu
Organization Size 50-100
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