Develop and implement standards for ensuring customer satisfaction, dependence and product/service support.
Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards.
Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities.
Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing.
Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services.
Utilize online social media platforms to engage customers and provide quick assistance and resolution of client problems.
Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand or service.
Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs.
Establish work objectives and implement strategies effective for realizing set goals.
Organize campaigns to create product awareness, increase customer base and generate returns.
Carry out research to discover new techniques for customer relationship management.
Travel to various locations to solidify the relationship between a company and its client.
Keep record of all customer information, requirements, and preferences.
Analyze customer behavior using data mining tools.
Follow up on customers to ensure they are satisfied with product/service received.
Minimum Master's Degree with at least 3 years' experience in relevant field.
Outgoing and must have outstanding customer service skills
Excellent written and verbal communication skills
Strong project management, multitasking and decision-making skills
Extensive knowledge of the products and services offered by the company
Good Knowledge of MS Office
This Job is expired. The Company is no longer accepting applications for this position.
Jawalakhel Group of Industries is a business conglomerate managing multiple companies that manufacture and distributes alcoholic beverages. These distilleries, brewery facilities and research and distribution units together produce close to a dozen different brands across various categories of alcoholic drinks in Nepalese market. Some even get exported overseas to cater to international markets.
JGI is a group that believes in achieving greater heights with each new venture, leaving no stone unturned. Tailored to match Nepalese taste and drinking culture, every product that is managed by JGI is thoughtfully manufactured and designed to please the palate.