Service In Charge

Laxmi Intercontinental Pvt. Ltd.
Location: Banasthali
Salary: Negotiable
Posted Date: 2024-06-30 Deadline: 2024-07-10
  • Location : Banasthali
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Key Responsibilities

  • Service Management: Oversee daily service operations including installation, maintenance, and repair of home appliances.
  • Team Supervision: Lead, train, and manage a team of service technicians and support staff.
  • Customer Support: Handle escalated customer service issues and complaints, ensuring timely and effective resolution.
  • Service Scheduling: Coordinate and schedule service appointments and ensure timely completion of service requests.
  • Performance Monitoring: Track service metrics and performance indicators to identify areas for improvement.
  • Technical Expertise: Provide technical support and guidance to the team and customers.
  • Inventory Control: Manage spare parts inventory, ensuring availability and proper stock levels.
  • Compliance: Ensure adherence to company policies, safety standards, and regulatory requirements.
  • Reporting: Prepare and present regular reports on service operations, performance, and customer feedback.
  • Continuous Improvement: Identify opportunities for process improvement and implement best practices in service operations.

Job Specification

Qualifications

  • Education: Bachelor’s degree in Engineering, Business, or a related field.
  • Experience: Minimum 3-5 years of experience in service management, preferably in the home appliances industry.
  • Skills:
    • Strong leadership and team management abilities.
    • Excellent communication skills, both written and verbal, in English.
    • Proficiency in using Excel for data analysis and reporting.
    • Technical knowledge of home appliances and service processes.
  • Customer Focus: Strong commitment to customer satisfaction and service excellence.
  • Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
  • Organizational Skills: Strong organizational and time management skills.
  • Adaptability: Ability to work in a fast-paced and dynamic environment.

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Laxmi Intercontinental Pvt. Ltd is the sole authorized distributor of Hyundai Motors since February 2009. After the acquisition of distributorship in 2009, Laxmi Intercontinental started working in the imports and sales of various Hyundai car models. Currently, it has 12 car models across segments namely Santro, Grand i10 NIOS, i20, Aura, Venue, Verna, All New Creta, Tucson, Santa Fe, Palisade, Ioniq Electric and Kona Electric.

It is currently a key player in Passenger Car Segment in Nepalese automobile market, and we are proud to deliver high quality Hyundai cars and offer better mobility solutions to our valued customers. In Nepal, Hyundai vehicles have been able to win hearts of many and are known for durability, reliability, fuel efficiency, after sales service along with BEST RESALE VALUE. We not only aim to provide better car, but also quality after sales service to our valued Hyundai customers-we consider customer’s satisfaction as our top priority. For this, we have established state-of-art showrooms and technologically-superior after sales service facilities which are at par with Hyundai’s global standard in all major cities across Nepal.

The company’s main objective is to provide state-of-the-art service facilities with certified technicians, to its valued Hyundai customers. It focuses not only on sales of Hyundai vehicles but also on retention of existing customers by delivering quality after sales service. For these purposes, various showrooms and service centers across Nepal have been opened.

Company’s After Sales Service & Parts facilities follow Hyundai’s Global Auto Servicing offering the full range of after sales services through its high tech equipment and well trained certified technicians. With the sole intention of providing customers an improved service in terms of quality, space and ambience where they feel a pleasurable buying experience, showrooms have been opened at locations inside as well as outside Kathmandu valley.

To provide better customer service we empower our staffs with different kinds of training. The first of its kind in Nepal, and in South Asia, our Hyundai Training Academy at Lalitpur offers training in all discipline including Sales, After Sales Service, Marketing, Customer Relationship Management, and Product Training. The academy supports Laxmi Hyundai’s aim of ensuring complete customers satisfaction through wholesome customer service.

The new 3S Center focuses on Sales, Service and Spare parts to enhance Hyundai Motor’s network presence in different places. Understanding the needs of customers, Hyundai Genuine Spare parts are available at these showrooms along with exclusive customer lounge and resting facility for drivers.

In order to capitalize growing automobile market, the company has established 12 dealers in major cities of Nepal such Pokhara, Butwal, Bhairahawa, Dang, Biratnagar, Birtamod, Dhangadhi, Itahari, Nepalgunj, Bharatpur, Hetauda and Birgunj.

Industry Type Automobiles and Parts
Location Kathmandu, Nepal
Organization Size 100+
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Active Jobs From This Company

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