Customer Care Executive

Laxmi Intercontinental Pvt. Ltd.
Location: Nepal
Salary: Negotiable
Posted Date: 2022-04-15 Deadline: 2022-05-13
  • Location : Nepal
  • Salary : Negotiable
  • Category : Customer Service
Job Description

Key Responsibilities and Duties

  • Confer with customers by telephone or in person to provide information about products or services, take or enter service booking, cancel/reschedule booking, or obtain details of post follow up details.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
  • Review service history to determine whether a schedule service is due or not.
  • Collection/Maintain/Analysis of filled Customer feedback form, GSI form or any complain registered by customers.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of repaired results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills.
  • Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups.
  • Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Accomplish information systems and organization mission by completing related results as needed.

 

Job Specification

Qualification

  • Minimum Bachelor’s Degree with at least 2 years' experience in relevant field.
  • Outgoing and must have outstanding customer service skills.
  • Excellent written and verbal communication skills.
  • Extensive knowledge of the products and services offered by the company.
  • Good Knowledge of MS Office.

 

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Laxmi Intercontinental Pvt. Ltd is the sole authorized distributor of Hyundai Motors since February 2009. After the acquisition of distributorship in 2009, Laxmi Intercontinental started working in the imports and sales of various Hyundai car models. Currently, it has 12 car models across segments namely Santro, Grand i10 NIOS, i20, Aura, Venue, Verna, All New Creta, Tucson, Santa Fe, Palisade, Ioniq Electric and Kona Electric.

It is currently a key player in Passenger Car Segment in Nepalese automobile market, and we are proud to deliver high quality Hyundai cars and offer better mobility solutions to our valued customers. In Nepal, Hyundai vehicles have been able to win hearts of many and are known for durability, reliability, fuel efficiency, after sales service along with BEST RESALE VALUE. We not only aim to provide better car, but also quality after sales service to our valued Hyundai customers-we consider customer’s satisfaction as our top priority. For this, we have established state-of-art showrooms and technologically-superior after sales service facilities which are at par with Hyundai’s global standard in all major cities across Nepal.

The company’s main objective is to provide state-of-the-art service facilities with certified technicians, to its valued Hyundai customers. It focuses not only on sales of Hyundai vehicles but also on retention of existing customers by delivering quality after sales service. For these purposes, various showrooms and service centers across Nepal have been opened.

Company’s After Sales Service & Parts facilities follow Hyundai’s Global Auto Servicing offering the full range of after sales services through its high tech equipment and well trained certified technicians. With the sole intention of providing customers an improved service in terms of quality, space and ambience where they feel a pleasurable buying experience, showrooms have been opened at locations inside as well as outside Kathmandu valley.

To provide better customer service we empower our staffs with different kinds of training. The first of its kind in Nepal, and in South Asia, our Hyundai Training Academy at Lalitpur offers training in all discipline including Sales, After Sales Service, Marketing, Customer Relationship Management, and Product Training. The academy supports Laxmi Hyundai’s aim of ensuring complete customers satisfaction through wholesome customer service.

The new 3S Center focuses on Sales, Service and Spare parts to enhance Hyundai Motor’s network presence in different places. Understanding the needs of customers, Hyundai Genuine Spare parts are available at these showrooms along with exclusive customer lounge and resting facility for drivers.

In order to capitalize growing automobile market, the company has established 12 dealers in major cities of Nepal such Pokhara, Butwal, Bhairahawa, Dang, Biratnagar, Birtamod, Dhangadhi, Itahari, Nepalgunj, Bharatpur, Hetauda and Birgunj.

Industry Type Automobiles and Parts
Location Kathmandu, Nepal
Organization Size 100+
Active Jobs By Laxmi Intercontinental Pvt. Ltd.

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