Customer Care Executive

Laxmi Intercontinental Pvt. Ltd.
Location: Banasthali
Salary: Negotiable
Posted Date: 2024-06-30 Deadline: 2024-07-10
  • Location : Banasthali
  • Experience : 2 years +
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Key Responsibilities

  • Customer Interaction: Handle incoming calls, emails, and chats from customers regarding home appliances in a professional and courteous manner.
  • Issue Resolution: Identify and resolve product-related issues efficiently, escalating to relevant departments if necessary.
  • Product Knowledge: Maintain thorough knowledge of our home appliance products and services to provide accurate information to customers.
  • Complaint Management: Address customer complaints, document issues, and follow up to ensure complete resolution and customer satisfaction.
  • Service Coordination: Schedule service appointments, coordinate with technicians, and ensure timely resolution of service requests.
  • Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
  • Data Management: Utilize Excel for tracking, analyzing, and reporting customer service data.
  • Feedback Collection: Gather customer feedback and provide insights to the management for improving services and products.
  • Cross-functional Collaboration: Work closely with other departments to ensure seamless service delivery and enhance the customer experience.

Job Specification

Qualifications

  • Education: Bachelor’s degree in Business, Communications, or a related field.
  • Experience: Minimum 2 years of experience in customer service, preferably in the home appliances industry.
  • Skills:
    • Excellent communication skills, both written and verbal, in English.
    • Proficiency in Excel for data management, analysis, and reporting.
    • Problem-solving abilities and proficiency in using CRM software.
  • Customer Focus: Strong commitment to providing exceptional customer service and maintaining customer satisfaction.
  • Technical Aptitude: Basic understanding of home appliances and ability to troubleshoot common issues.
  • Team Player: Ability to work collaboratively in a team-oriented environment.

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Laxmi Intercontinental Pvt. Ltd is the sole authorized distributor of Hyundai Motors since February 2009. After the acquisition of distributorship in 2009, Laxmi Intercontinental started working in the imports and sales of various Hyundai car models. Currently, it has 12 car models across segments namely Santro, Grand i10 NIOS, i20, Aura, Venue, Verna, All New Creta, Tucson, Santa Fe, Palisade, Ioniq Electric and Kona Electric.

It is currently a key player in Passenger Car Segment in Nepalese automobile market, and we are proud to deliver high quality Hyundai cars and offer better mobility solutions to our valued customers. In Nepal, Hyundai vehicles have been able to win hearts of many and are known for durability, reliability, fuel efficiency, after sales service along with BEST RESALE VALUE. We not only aim to provide better car, but also quality after sales service to our valued Hyundai customers-we consider customer’s satisfaction as our top priority. For this, we have established state-of-art showrooms and technologically-superior after sales service facilities which are at par with Hyundai’s global standard in all major cities across Nepal.

The company’s main objective is to provide state-of-the-art service facilities with certified technicians, to its valued Hyundai customers. It focuses not only on sales of Hyundai vehicles but also on retention of existing customers by delivering quality after sales service. For these purposes, various showrooms and service centers across Nepal have been opened.

Company’s After Sales Service & Parts facilities follow Hyundai’s Global Auto Servicing offering the full range of after sales services through its high tech equipment and well trained certified technicians. With the sole intention of providing customers an improved service in terms of quality, space and ambience where they feel a pleasurable buying experience, showrooms have been opened at locations inside as well as outside Kathmandu valley.

To provide better customer service we empower our staffs with different kinds of training. The first of its kind in Nepal, and in South Asia, our Hyundai Training Academy at Lalitpur offers training in all discipline including Sales, After Sales Service, Marketing, Customer Relationship Management, and Product Training. The academy supports Laxmi Hyundai’s aim of ensuring complete customers satisfaction through wholesome customer service.

The new 3S Center focuses on Sales, Service and Spare parts to enhance Hyundai Motor’s network presence in different places. Understanding the needs of customers, Hyundai Genuine Spare parts are available at these showrooms along with exclusive customer lounge and resting facility for drivers.

In order to capitalize growing automobile market, the company has established 12 dealers in major cities of Nepal such Pokhara, Butwal, Bhairahawa, Dang, Biratnagar, Birtamod, Dhangadhi, Itahari, Nepalgunj, Bharatpur, Hetauda and Birgunj.

Industry Type Automobiles and Parts
Location Kathmandu, Nepal
Organization Size 100+
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