Customer Service Representative

APCA Nepal
Location: Kathmandu
Salary: Negotiable
Posted Date: 2017-11-29 Deadline: 2017-12-05
  • Nos. of Opening : 2
  • Location : Kathmandu
  • Working Position : Entry Level
  • Qualification Degree : Bachelor Degree in Management
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Job Description

  • Resolve customer complaints via phone, email, mail, or social media
  • Responsible for acting as a liaison between customers and companies
  • Assists with complaints, orders, delivery, errors, account questions, billing, cancelations, and other queries
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Sell products and services over the phone
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Utilize computer technology to handle high call volumes
  • Work with subscription sales representative to ensure proper customer service is being delivered
  • Compile reports on customer complain

Qualification

  • Bachelor Degree in Management with 2 years experience in similar field

Requirement/Skills

  • Good communication skills, both in English and Nepal
  • Proficiency in computers
  • Must possess the skill to work both in teams and also perform independently
  • Good telephone etiquette and listening skills
  • Ability to work under pressure and during odd timings
  • Highly self motivated, young and energetic

Apply Instructions

APCA Nepal Pvt. Ltd. offers a pleasant, good working environment with the opportunity to work in a responsible and challenging position within a dynamic and ambitious environment. Next to good working conditions, APCA also offers you a wide variety of incentives on the basis of your nature of the work like transportation, communication facilities along with the bonuses on meeting the required targets.

Interested candidates can send their application clearly mentioning the post applied along with updated CVs, within 7 days.

Human Resources Department
APCA Nepal Pvt. Ltd.
APCA House, Anamnagar, Kathmandu, Nepal P.O.Box 23782 OR E-mail: jobs@apcanepal.com

Organization Summary

Asia Pacific Communication Associates (APCA) Nepal was started in 2001. It is a multinational company with its partner APCA India also operating in India, and Mauritius. APCA Nepal's vast portfolio ranges from marketing Nepal's biggest selling English daily The Himalayan Times to harnessing modern technology in conceiving the increasingly popular SMS service THT Live.

With its tremendous flair for versatile marketing, it has played a pivotal role in shaping the evolution of the print media space in the country, pioneering a spate of revolutionary new concepts and innovations. Firmly entrenched in the upper echelons of the media horizon, it has built an unshakeable reputation in the domains of distribution, pricing and client servicing.

Industry Type Media / News / Publishing
Location APCA House, Singha Durbar, Baidhya Khana Road, P.O. Box No: 11651 ,Kathmandu, Nepal Tel: 4770358,
Organization Size 1-10
Active Jobs By APCA Nepal

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