Responsible for the 24x7x365 monitoring of the network infrastructure
Detect and respond to alarms, open tickets, assist with troubleshooting as required
Resolve the issue if possible by utilizing documented processes and run books
Escalate/Assign tickets to appropriate Level 2/3 engineers if the issue cannot be resolved within define guidelines
Technical understanding of internet working technologies
WAN link issue isolation and knowledge on MPLS technology
Contribute to a daily activity report and support troubleshooting activities as required
Ensure ticket handover during shift changes in accordance to operations guidelines.
Responsible for the 24x7x365 monitoring of the network infrastructure.
Detect and respond to alarms, open tickets, assist with troubleshooting as required.
Resolve the issue if possible by utilizing documented processes and run books.
Escalate/Assign tickets to appropriate Level 2/3 engineers if the issue cannot be resolved within define guidelines.
Technical understanding of internet working technologies.
WAN link issue isolation and knowledge on MPLS technology.
Contribute to a daily activity report and support troubleshooting activities as required.
Ensure ticket handover during shift changes in accordance to operations guidelines.
Bachelor in computer engineering or computer related field.
Max. 1 year of work experience in ISP are recommended to apply.
Ability to work a flexible schedule.
Strong written/verbal communication skills.
This Job is expired. The Company is no longer accepting applications for this position.