Ramro Job
Classic Tech Pvt. Ltd

Manager Fiber Operation Mid Level

Classic Tech Pvt. Ltd
Location: Kathmandu
Salary: Negotiable
Posted Date: 2023-09-15 Deadline: 2023-09-30
Job Description

Looking for the candidate with 4 years’ experience in Officer and above level position in the ISP/NSP or Network related industry with a deep understanding of the Operations and Administration, FTTH Network and Customer Service Management: The candidate is expected to:

  1. Fiber Network Operation
    • Create Branch Installation, Troubleshoot and Expansion Plan and Target in alignment with business objective
    • Achieve Installation and Troubleshoot Target of Branch as per KPI
    • Assess local market conditions and identify current and prospective Network Expansion opportunities
    • Plan and execute several Fiber Operation Activities
    • Coordinate and supervise the day-to-day Installation and Support efforts of the team.
    • Stay aware of competing markets and provide reports on market movement and penetration
    • Lead Fiber team during Marketing Campaigns for Training and Monitoring of team
  1. Customer Service
    • Ensure Customer Complaints are addressed as per the ETR provided by company
    • Monitor customer churn rate and decrease it to the prescribed standard
    • Execute Customer Retention plans for increasing Referrals
  1. Operation and Administration
    •  Logistics and Inventory
      • Monitor Branch’s Logistics and Stock and ensure Physical stock matches with Inventory details in System
      • Ensure condition of available Stock is in usable condition
      • Coordinate with Central store to fulfill required stock for daily Branch Operation and return damaged goods
    • Vehicle Management
      • Monitor condition of allocated vehicle and report if any repairing required
      • Track vehicle movement and control unnecessary movements of the allotted vehicle
      • Verify the Fuel consumption of the vehicle and ensure fuel consumption has not tampered
    • Human Resource and Training
      • Fulfill Junior level staff by Interviewing, Recruiting, Onboarding, and Training local candidates
      • Address grievances of employees issues promptly
      • Retain staff and reduce Turnover
      • Monitor staff movement of Branch via System
    • Others
      • Share knowledge with Head office and other branches regarding best practices, competitive intelligence, business opportunities, and need
      • Comply with Local bodies with related regulations and laws
      • Execute other tasks assigned by the Immediate Supervisor

Job Specification

  1. Target oriented candidate with proven experience of more than 4 years in Fiber Network Operations
  2. Candidate with flexibility to work in any Branch office located by Company
  3. Enthusiastic person having minimum Bachelor’s degree
  4. Leader having minimum 1 year of experience in Managerial position
  5. Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach
  6. Highly motivated and ambitious in achieving goals
  7. Working as per company policies and maintaining proper discipline
  8. Candidate having own vehicle with valid license can apply

 

Benefits of Joining Us

  1. Working in a team environment where initiative and dedication are encouraged.
  2. An equal opportunity workplace that values diversity and does not discriminate.
  3. High level of responsibility with opportunities to learn and grow.
  4. Attractive salary based on experience and qualifications.
  5. Facilities of Social Security Fund (Pension, Gratuity, and Insurance facilities).
  6. Attractive Incentive packages and Perks.
  7. Annual Performance Appraisal System.
  8. Festival expense allowance.
  9. Accident insurance.
  10. Fuel and Maintenance Allowances

 

Apply Instructions

Interested candidates can send their Updated Resumes to career@classic.com.np. Candidates are requested to clearly specify the Position & Location that they are applying for.

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

"Classic Tech a licensed Internet Service Provider (ISP) and Network Service Provider (NSP) that was formed in July 2009 and has since shown the fastest growth and attained a high level of customer confidence. This milestone has been achieved through a focused and dedicated approach to providing an efficient and unmatched level of customer support. With 1000+ employees and 22 established branches, Classic Tech is rapidly growing clientele along operational requirements. The need of the candidates who shares vision within the philosophy of 'Think Big, Think Quick' are welcomed to apply."
Industry Type Telecommunication / ISP
Location New Baneshwor
Organization Size 100+
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