Customer Service Manager Mid Level

Classic Tech Pvt. Ltd
Location: Kathmandu
Salary: Negotiable
Posted Date: 2021-06-23 Deadline: 2021-07-08
Job Description

  • Address customers’ inquiries and complaints through telephone, email, letter, face-to-face and so on.
  • Works towards the solution of customers’ complaints successfully by investigating their problems thoroughly.
  • Motivate and improve the performance of entire customer service team
  • Train employees and technicians to deliver a high standard of customer service.
  • Suggest system and process improvement for the faster delivery channel. 

Job Specification

  • Customer oriented candidate with proven experience of more than 4 years in Customer Engagement
  • Enthusiastic person having minimum Masters degree and work experience relatively in Hospitality & Service Industry
  • Leader having minimum 2 years of experience in Managerial position
  • Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach
  • Highly motivated and ambitious in achieving goals
  • Working as per company policies and maintaining proper discipline
  • Candidate having own vehicle with valid license

Apply Instructions


  • Working in a team environment where initiative and dedication is encouraged
  • An equal opportunity workplace that values diversity and does not discriminate
  • High level of responsibility with opportunities to learn and grow
  • Attractive salary based on experience and qualifications
  • Social Security Fund Benefit (Pension +Gratuity)
  • Annual Performance Appraisal System
  • Festival expense allowance
  • Accident insurance
  • Fuel and Maintenance Allowances

Interested candidates can send their Updated Resume and cover letter to . Candidates are requested to clearly specify the position that they are applying for. 

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

"Classic Tech a licensed Internet Service Provider (ISP) and Network Service Provider (NSP) that was formed in July 2009 and has since shown the fastest growth and attained a high level of customer confidence. This milestone has been achieved through a focused and dedicated approach to providing an efficient and unmatched level of customer support. With 1000+ employees and 22 established branches, Classic Tech is rapidly growing clientele along operational requirements. The need of the candidates who shares vision within the philosophy of 'Think Big, Think Quick' are welcomed to apply."
Industry Type Telecommunication / ISP
Location New Baneshwor
Organization Size 100+
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