Customer Support Representative

Classic Tech Pvt. Ltd
Location: Kathmandu
Salary: Negotiable
Posted Date: 2017-04-24 Deadline: 2017-05-10
  • Nos. of Opening : 5 Male / 5 Female
  • Location : Kathmandu
  • Working Position : Entry Level
  • Qualification Degree : BIT/BE in electronics & Communication/BIM/Diploma in Hardware & Networking
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

  • To take care of all incoming calls in Retail Support Department.
  • To interact with customers to provide solution to their problems and response to their inquiries, concerns, and requests about Internet service.
  • To follow standard processes and procedures set by the company.
  • To forward calls or move tickets to concern department or Support.
  • To follow up and make scheduled call backs to customers where necessary.
  • To take care of clients grievances and report to supervisor if necessary.
  • To create ticket of every call entertained and update with necessary information in company’s MIS.
  • To monitor Classic Tech’s links i.e. switches, Pops etc and inform the issues to concerns.
  • To report supervisor on daily, weekly and monthly basis.
  • Other duties and responsibilities will be as assigned by Supervisor.

Job Specification

  • Should have two wheelers bike and license.
  • Flexible to work in Timing.
  • Should have good communication skills.

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

"Classic Tech a licensed Internet Service Provider (ISP) and Network Service Provider (NSP) that was formed in July 2009 and has since shown the fastest growth and attained a high level of customer confidence. This milestone has been achieved through a focused and dedicated approach to providing an efficient and unmatched level of customer support. With 1000+ employees and 22 established branches, Classic Tech is rapidly growing clientele along operational requirements. The need of the candidates who shares vision within the philosophy of 'Think Big, Think Quick' are welcomed to apply."
Industry Type Telecommunication / ISP
Location New Baneshwor
Organization Size 100+
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