Ramro Job
WorldLink Communications

Technical Admin Executive

WorldLink Communications
Location: Biratnagar, Birtamod, Itahari, Dharan, Damak, Lahan, Birgunj, Janakpur, Hetauda, Chitwan, Butwal, Bhairahawa, Palpa, Pokhara, Damauli, Nepalgunj, Ghorahi, Surkhet
Salary: Negotiable
Posted Date: 2016-10-24 Deadline: 2016-10-30
Job Description

  The Technical admin executive interacts with different branches and troubleshooting to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, by communicating and coordinating with internal different departments
  • Respond promptly to inquiries obtained
  • Handle and resolve customer issues/complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Organize workflow to meet customer timeframes
  • Ascertain problem or reason for calling and direct requests and unresolved issues to the designated resource
  • Keep records interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Manage administration
  • Contributes to team effort by accomplishing related results as needed
  • Willingness to work a flexible schedule and occasional overtime when needed

Job Specification

The attributes & values, we seek and preserve in our team members:

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Has "thick skin" and is able to handle complaints and unpleasant customers
  • Has a pleasant, patient and friendly attitude
  • Strong decision making and analytical abilities
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Possess a strong work ethic and team player mentality

Skills:

  • Basic knowledge of operating a computer & handling customers

Experiences:

  • Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Information Technology / Software
Location Dhobighat, Lalitpur
Organization Size 50-100
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