Enterprise Support Representative

WorldLink Communications
Location: Nepal
Salary: Negotiable
Posted Date: 2016-11-30 Deadline: 2016-12-06
  • Location : Nepal
  • Working Position : Entry Level
  • Qualification Degree : Bachelor's Degree
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Enterprise Support Representative: Male

  • Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
  • Handle inbound customer service phone calls.
  • Troubleshoot remotely or via field visit to solve the issue raised by customer.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
  • Follow up and take care of all customer support tickets during off-hours and holidays of the company.
  • Daily reporting of tasks performed and assists in maintaining documentation.
  • Other responsibilities as assigned by the supervisor.

Basic Requirement :

  • Bachelor degree (preferred in Information Technology, Science or Engineering)
  • At least 1 year experience in providing customer phone support and/or field support
  • Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
  • Comfortable working in Windows, Linux or similar environment
  • Good written and verbal communication skills both in English and Nepali
  • Must hold two wheeler driving license and motor bike

Additional Advantage

  • CCNA / JNCIA / MTCNA certified

Apply Instructions

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Information Technology / Software
Location Dhobighat, Lalitpur
Organization Size 50-100
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