Prepare and plan overall technical budget for region which should include new network expansion and upgrade for existing network to accommodate projected growth.
Should take care of core technical infrastructure installed within region for National/International Transmission, BNGs and CDNs.
Lead and drive escalated technical issues of the region and provide them support on priority.
Make sure all ODN (Optical Distribution Network) are in good health in terms of performance and comply with our standards.
Conduct technical communication to the branches of regions. For example, technical side of new product, new policy, SOP.
Maintain support/network vital signs within threshold for all branches within the region. This includes MTTR, Field visit ratio, 12hrs/24hrs/48hrs field support, and preventive visit.
Should be process oriented and data driven. Follow the process which are already outlined and construct new process on need basis.
Train network and support people of branches within region on regular basis to strengthen technical capabilities.
Make sure technical documents like network topology, policies, and SOPs are in placed in all branches and regionally.
Job Specification
QUALIFICATIONS & REQUIREMENTS
Required B.E. in Electronics/Engineering or any computer related degree with minimum of 5 years’ experience in network or support function.
Preferred Certifications: – JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.
Should have sharp troubleshooting skill, proactive, self-initiative, and problem solving type.
Should have good knowledge of IP routing, switching protocols, MPLS, security, VPN, and Internet
Should have good knowledge of protocols like Ethernet, PPP, PPPoE, IPoE, DHCP, TCP, UDP, ICMP, GRE, QoS etc..
Should have in-depth knowledge of fiber network (FTTH and corporate) and its troubleshooting equipment like OTDR, VLF, Power Meter, Splicing machines and accessories.
Should have in-depth knowledge of customer support flow and areas to focus to enhance customer experience in terms of support.
Willing to travel extensively.
Willing to take any region assignment as responsibility.
