This job involves the general check-in/check-out duties, attending to the phone, answering guest queries, coordinating with the housekeeping department, general security of the property and guests and to maintain a high level of customer service for all guests
The applicant will be provided with formal training in the hotel in order to familiarise with the hotel's operational standards and procedures
The receptionist is to receive reservations for accommodation and ensure that these reservations have been updated in the computer
Ensure a smooth and efficient checkin/out process, finalise guests' bills and issue receipts upon payment
Perform cashier duties, perform opening and closing checks
Perform general secretarial duties, such as preparing correspondence and attending to a switchboard (telephone)
Ensure that the guests needs are attended to while maintaining a high level of professionalism and customer service.
The applicant would be required to relocate for a short duration to the franchise/partner hotel in order to train and provide assistance in setting up the new hotel franchise
The applicant will work closely in a team and will be assisted by an operation manager and the Brand's Chief Executive
Job Specification
Excellent communication skills
Good telephonic manner
Must also possess basic computer skills
Any previous experience in team building and conducting training is a plus
This Job is expired. The Company is no longer accepting applications for this position.
