Manages all aspects of the Task in the absence of the general manager
Approves budgets, staffing and general operating procedures and other plans for the rooms, housekeeping, maintenance and repair and security departments; directs the work of department heads
Functions as an administrative link between departments
Monitors internal cost control procedures
Plans and coordinates training and professional development programs for himself or herself
Assists the general manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets
Maintains contact with Staffs and helps to assure maximum staffs satisfaction
Receives and resolves complaints from guests and employees
Participates in on-going facility inspections throughout the Hotels to assure that cleanliness, maintenance, safety and other standards are consistently attained
May serve as a departmental manager in that manager’s absence
Attends management and staff meetings as scheduled
Interacts with Staffs answering questions, solving problems, overseeing services and cleanliness and showing the Hotel facilities to visitors
Serves as a hotel representative within the community
Undertakes special projects as requested by the general manager
Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible
Job Specification
Must be well informed and well experienced in Hotel Management
Must posess sound financial and accounting knowledge
Must have broad marketing knowledge and good sales skills
Must have excellent interpersonal and communication skills
Must be able to multitask and work in an organized and systematic manner
Must demonstrate critical and creative thinking
Must possesses good report writing and presentation skills
Must demonstrate high degree of professionalism and good work ethics
Must be able to preform well under pressure
Must be able to travel and work from various location
Must be able to conduct research and analysis
Must have capacity in working in team
This Job is expired. The Company is no longer accepting applications for this position.
