Officer - Customer Service Mid Level

Job Description

Officer - Customer Service
Job Purpose:

The main purpose of the position is responsible for acting as a liaison between customers and companies by handling company business. The position includes to deal with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Responsibilities

• Does follow up/ execute bookings forwarded by Sales or Pricing.
• Provides daily and timely updates to customers on activities related to their freight.
• Coordinates with liners on the DO release dates and actual arrival dates.
• Updates Protracts with the same details.
• Assists in updating Scout in the absence of Senior Executive (Customer Service)
• Does follow up on freight invoices with respective liner upon each shipment arrival and liaise with Accounts to make payments for the same.
• Updates and inform the relevant sales person to raise invoice to clients.
• Responsible for ensuring each job file consists of all necessary documents (from BL to Invoices). The list of necessary documents shall be provided.
• Provides daily reports on ongoing shipment status and relevant updates to Line Manager
• Forwards necessary information, advisory about shipping news or surcharges, whenever required.
• Collects customer feedback and suggestions on improvements for the services provided.
• Provides excellent service to customers with a view of retaining them.

Minimum Requirement:

• Bachelor’s degree in Management (preferred Master’s degree) from recognized university with at least 2 years’ work experience in shipping liner with joint venture companies;
• Excellent interpersonal communication skills with advance verbal/written English & Nepali Language;
• Advanced computer skills;
• Ability to manage and maintain a strong relationship with national and international customers;
• Having an in-depth knowledge of business products and value proposition
• Good understanding of the challenges facing the marketing at present and illustrate a knowledge of the operational attention to detail that will be required to succeed within the market
• Understanding of the sales process and dynamics
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Able to work comfortably in a fast paced environment.
• Superior time management and organizational skills
• Have a strong Business Intelligence

Apply Instructions

Apply online or send your application to flashfreightnp@gmail.com ( Please mention position applied for in subject line)

This Job is expired. The Company is no longer accepting applications for this position.