Junior WordPress Customer Support/Happiness

Codewing Solutions Pvt. Ltd
Location: Hadigaun
Salary: - 25000
Posted Date: 2021-02-18 Deadline: 2021-02-28
  • Nos. of Opening : 2
  • Location : Hadigaun
  • Experience : 1 year +
  • Working Position : Entry Level
  • Salary : - 25000
  • Category : IT / Software
  • Nature : Full Time
Job Description

So, you are passionate about managing humans and are looking for a great company to work with? Well, we are looking for a Great Junior WordPress Customer Happiness Officer. How about that?!

About our company: 

Codewing Solutions is a creative digital agency. We are a product-based company rather than a service-oriented company.

We have products in many niches. Two of our popular products are Rara Themes and WP Travel Engine, both based on WordPress. 

Besides creating world-class products, we also believe in having world-class fun at work. We work 5 days a week and we chill on the weekends!

If you are hired, you will work remotely but are expected to work from our office in Hadigaun (near Baluwatar) when the lockdown and transportation are eased.

About our great team:

Our team includes the movie buffers, the musicians, the singers, the artists, the mountain bikers, the comedians, the poets, the dramatics, and the happy people, who each have contributed to building and scaling our world-class products!

With great power comes great responsibility:

  1. Answering our Customer Queries/Tickets

  2. Report the issues to the development team/seniors faced by the customers

  3. Addressing the open requests in the WordPress.org forum

  4. Write the basic CSS code to tweak customers' website

  5. Should able to write structured and pedagogical documentation materials, with organized paragraphs and clean screenshots when needed

Job Specification

Why you’d be great for this job:

You have:

  1. Good knowledge of WordPress CMS, Themes and Plugins

  2. 1+ years of relevant work experience

  3. Basic Knowledge of HTML and CSS

  4. Should have a good understanding of PHP and Javascript is a plus

  5. Basic knowledge of FTP, .htaccess files, basic SEO will be a plus but not mandatory

  6. Good command in English and should be able to write emails without grammatical mistakes

  7. Knowledge about GitHub 

Phew! Did that seem like a lot of work to do? 

Well, how about we also focus on some great benefits and perks we offer!

  1. Flexible working hours. We work for 5 days and chill on the weekend. How great is that?

  2. Cozy workspace with CPU, dual monitor working station once we are back from the office

  3. We provide timely performance reviews and annual salaries along with Provident Fund, gratuity, Dashain bonus, insurance, and paid leaves

  4. We care about your physical and mental health, which is why we provide required sessions and orientations for the same

  5. Once we are back and running from the office, we provide free lunch and snacks along with, wait for it, unlimited coffee and tea!

  6. We also have engaging employee activities and trip once we start working from the office and it is safe to travel again

Apply Instructions

What is so great about our hiring process:

  • You find and read about this posting

  • You tell us you are interested and email us your resume to hire@codewing.co

  • You also attach and answer at least two of the following questions:

  1. What is the last book you read and how did that change your thought process? 

  2. What causes are you passionate about? 

  3. What are your 5 major strengths?

We will take it forward from here!

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Information Technology / Software
Organization Size 50-100
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