Interact with service advisor to understand the exact customer concern
In case of any delay in the completion time, inform the advisors with complete information an reason for delay , in order to take approval from customers
Responsible for dynamic updating of the scheduling boards on regular basis
Guide the technician for diagnosis and quality of work to achieve efficiency and required targets
Guide the technicians for all updated technical service implementation with effective usage for solving concerns at the earliest
Analysis for the repeating concerns and has knowledge for systematic approach to solve.
Identify the requirement of technical trainings and work out for ford training plans
Updating auto deal system with results and diagnosis before closing repair orders
Maintenance and upkeep of the workshop equipment to maximize utilization and minimize downtime, knowledge with tools and handling
Inspect the vehicles on job completion to ensure Quality Control has been done prior to delivery of vehicles and ensure the signing and proper filling in of job cards
Lead and develop a strong performing workshop team capable of achieving changing customer expectation levels by achieving target scores
Preferably you should have degree/ diploma in Automobile/ Mechanical Engineering
Must have at least years' experience as Service Supervisor in a reputed automotive dealership.
Must be technically competent to understand the product and customer needs
Must have the ability to plan, organize, and supervise the workshop floor and lead the team
Must have the ability to deal with all levels of customer profile
Must have excellent negotiating, complaint resolving and leadership skills
Must be computer literate and possess excellent customer relations skil
Attractive Benefits , Incentives with a brilliant opportunity to be a part and gain experience in reputed organization
Please send resume at email@example.com
This Job is expired. The Company is no longer accepting applications for this position.
About GO Ford
GO Automobiles Pvt. Ltd. (GO Ford) is the automotive division of Golchha Organisation. The Organization that has a Legacy of 8 decades of dedicated service to the country.
GO FORD is the exclusive dealer of Ford Products in Nepal.
The partnership between auto sector leader Ford, with their experience and great products and GO Automobile with its local market knowledge and reach, has made it possible for a global brand with more than 100 years of history, to be made accessible in Nepal.
GO Ford is committed to bring world-class service to its customers and the both its showroom and service station are equipped with highly trained staff and the latest tools to ensure a better service experience.
Ford solutions aims to provide quality,peace-of-mind products for the customer and embodies a brand synonymous with its abilty to probide products that can be tailored to suit one's individuals needs. Ford solutions serve to develop products for Ford and the Dealer body that enhance customer satisfaction.