Dealership Customer Relation Officer Mid Level

G.O Autocare Pvt Ltd
Location: Swayambhu
Salary: Negotiable
Posted Date: 2019-03-07 Deadline: 2019-03-17
  • Nos. of Opening : 1
  • Location : Swayambhu
  • Experience : 1 year +
  • Working Position : Mid Level
  • Qualification Degree : MBA preferred/Bachelors with experience can apply
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
  • Skills Required :

    Communication/Analytical

Job Description

  • Initiate reports for unsatisfied customers and record all the information required
  • Discuss Customer feedback with senior managers and take actions to resolve concerns
  • Follow up customers regularly
  • Close the complaint and reports only after satisfaction of customer
  • Ensure resolution rates are maintained 
  • Maintain all the customer concern report including date and time, corrective action taken , descriptions , follow ups.
  • Post service follow ups
  • Maintain Repair order reports smoothly
  • Problem analysis is a major part and report preparation and must be concerned towards solution

Job Specification

  • Automobiles knowledge or background preferable 
  • Need to maintain close relation with the customers, so must be a very good communicator.
  • Should have excellent English and Nepali communication skill.
  • Should be a very good speaker.
  • Must possess a good command of computer and office package.
  • Must have excellent interpersonal skill and should have high patience and tolerance level to maintain close relationship within the office and with the customers
  • Should posses strong communication with leadership skills

Apply Instructions

Please send us your resume at hr_swayambhu@ford.com.np 

Note : Benefits Applied.Females are highly encouraged to apply.

Organization Summary

About GO Ford

GO Automobiles Pvt. Ltd. (GO Ford) is the automotive division of Golchha Organisation. The Organization that has a Legacy of 8 decades of dedicated service to the country.

GO FORD is the exclusive dealer of Ford Products in Nepal.

The partnership between auto sector leader Ford, with their experience and great products and GO Automobile with its local market knowledge and reach, has made it possible for a global brand with more than 100 years of history, to be made accessible in Nepal.

GO Ford is committed to bring world-class service to its customers and the both its showroom and service station are equipped with highly trained staff and the latest tools to ensure a better service experience.

Ford Services

Ford solutions aims to provide quality,peace-of-mind products for the customer and embodies a brand synonymous with its abilty to probide products that can be tailored to suit one's individuals needs. Ford solutions serve to develop products for Ford and the Dealer body that enhance customer satisfaction.

 

 

Industry Type Automobiles and Parts
Location
Organization Size 100+
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