Initiate reports for unsatisfied customers and record all the information required
Discuss Customer feedback with GM and SM and take actions to resolve concerns
Follow up customers regularly
Close the complaint and reports only after satisfaction of customers
Co ordinate with sales OCRC to resolve customer concern in sale
Prepare DCRC analysis report
Ensure resolution rate are maintained accurately
Maintain all the customer concern report including date and time, corrective action taken , descriptions , follow ups.
Accurate Post service follow ups
Maintain Repair order reports accurately
Need to maintain close relation with the customers, so must be a very good communicator.
Should have excellent English and Nepali communication skill.
Should be a very good speaker.
Must possess a good command of computer and office package.
Must have excellent interpersonal skill and should have high patience and tolerance level to maintain close relationship within the office and with the customers
Academic background from automobiles preferable
Should Possess basic knowledge about vehicles and parts
Please send us your resume and cover letter at email@example.com
About GO Ford
GO Automobiles Pvt. Ltd. (GO Ford) is the automotive division of Golchha Organisation. The Organization that has a Legacy of 8 decades of dedicated service to the country.
GO FORD is the exclusive dealer of Ford Products in Nepal.
The partnership between auto sector leader Ford, with their experience and great products and GO Automobile with its local market knowledge and reach, has made it possible for a global brand with more than 100 years of history, to be made accessible in Nepal.
GO Ford is committed to bring world-class service to its customers and the both its showroom and service station are equipped with highly trained staff and the latest tools to ensure a better service experience.
Ford solutions aims to provide quality,peace-of-mind products for the customer and embodies a brand synonymous with its abilty to probide products that can be tailored to suit one's individuals needs. Ford solutions serve to develop products for Ford and the Dealer body that enhance customer satisfaction.