Enterprise Support Representative

WorldLink Communications P. Ltd
Location: Nepal
Salary: Negotiable
Posted Date: 2017-05-03 Deadline: 2017-05-09
  • Location : Nepal
  • Working Position : Entry Level
  • Qualification Degree : Bachelor's Degree
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Job Description :

  • Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.

  • Handle inbound customer service phone calls.

  • Troubleshoot remotely or via field visit to solve the issue raised by customer.

  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country

  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer

  • Follow up and take care of all customer support tickets during off-hours and holidays of the company.

  • Daily reporting of tasks performed and assists in maintaining documentation.

  • Other responsibilities as assigned by the supervisor.


Basic Requirement :

  • Bachelor degree (preferred in Information Technology, Science or Engineering)

  • At least 1 year experience in providing customer phone support and/or field support

  • Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking

  • Comfortable working in Windows, Linux or similar environment

  • Good written and verbal communication skills both in English and Nepali

  • Must hold two wheeler driving license and motor bike

  • Should be work on schedule or shift-wise basis.

Additional Advantage

CCNA / JNCIA / MTCNA certified

Apply Instructions

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP
Location Kathmandu
Organization Size 1-10
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