Ramro Job
Floyd Consultancy

Customer Service Rep

Floyd Consultancy
Location: Pani Pokhari, Kathmandu
Salary: Negotiable
Posted Date: 2018-11-21 Deadline: 2018-11-24
  • Nos. of Opening : 2
  • Location : Pani Pokhari Kathmandu
  • Working Position : Entry Level
  • Qualification Degree : Bachelors
  • Salary : Negotiable
  • Category : Customer Service / Data Entry
  • Nature : Full Time
Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Responsibilities

 

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

Job Specification

Requirements

 

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Information Technology / Software
Location Near National Dental Clinic, Pani Pokhari, KTM
Organization Size 20-50
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