Answering, Screening, and forwarding incoming and outgoing phone calls and chat requests from prospective and existing customers in a timely manner.
Receiving visitors by greeting, welcoming, and directing them appropriately and providing reliable and accurate information about the company and products and services offers.
Record keeping of visitors and guest and notifies company personnel of visitor arrival.
Client timeline preparation and follows up and preparations of follow-up reports.
Maintains security and telecommunications system and Informs visitors by answering or referring inquiries
Maintains security by following procedures, monitoring the logbook, and issuing visitor badges.
Order front office supplies and keep an inventory of stationery items.
Contributes to team effort by accomplishing related results as needed.
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochure.)
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Manage time schedule with clines for maintenance and measurements.
Assist clients with technical issues and escalate to appropriate departments when necessary.
Engage customers in friendly conversation to identify specific business needs and recommend the best solutions.
Recognize and pursue opportunities to cross-sell and/or to promote value-added products and services.
Assume ownership of any issues identified during client interaction all the way to resolution.
Maintain accurate and complete records of all communications with customers using proper client management software.
Communicate opportunities and issues with the sales team and project coordinators.
Other day-to-day work as assigned by seniors.
Job Specification
Must have completed Bachelors from a recognized institution.
Should have at least 3 years of experience in a call center or front desk.
Fluent in Nepali and English language both verbal and written.
Sound knowledge of MS Office, Trello, etc.
Should have good communication skills
Should have patience and politeness while dealing with visitors and phone calls.
Should be confident and have an influential personality
Should have a good knowledge of the Internet and email
Apply Instructions
Interested candidates can send their updated Curriculum Vitae (CV) highlighting their skills and experience to hr@panchakanya.com before - 10th August 2023.
Only shortlisted candidates will be contacted for the further selection process.
This Job is expired. The Company is no longer accepting applications for this position.
Organization Summary
Since its inception, the Panchakanya Group has been able to establish itself as one of the leading industrial and trading houses of Nepal and its activities include international trade, domestic supply, construction projects, and investment in financial institutions, hydropower projects, schools, colleges, hospitals, and construction-related projects. Today, the organization has earned an unmatched reputation in the business sector of Nepal and its brand name and products are considered to be premium forces. The Panchakanya Group has been marching ahead with its slogan, “Always First, Always Ahead’.
