· Ensure and provide flawless, professional and high class guest service experiences.
· Attend promptly to customers/ guests' inquiries, assist them with their needs and anticipate their unstated needs.
· Actively listen and provide solution to the guests’ issues and concerns.
· Conduct ‘courtesy calls’ from time to time to the guests to see if they have any requirements.
· Oversee and coordinate the arrivals, activities and departures of all the guests.
· Keep a record of all the scheduled activities of the guests and see if any changes are to be incorporated and record if any changes are made.
· Promote all facilities, services and programs offered by the company to the existing as well as potential guests.
· Attend and respond to all the telephone calls as well as e-mails in an efficient manner and also relay the messages to the concerned department or person.
· Stay updated and keep a record of all the required rates and services of the required agencies like hotels, resorts, bus fares, airfares etc.
· Prepare itineraries and develop packages for the existing and potential customers.
· Coordinate and support in Different Events organized by Company.
Only shortlisted candidates will be contacted. Send your updated resume to hr@margon.com.np or click apply online. Contact us at: 01-5550758, 01-5550759, 9801032461 For Further details about the company please visit www.fantasticnepal.com