Customer Service Representative

Daraz
Location: Nepal
Salary: Negotiable
Posted Date: 2018-03-28 Deadline: 2018-04-04
  • Location : Nepal
  • Working Position : Entry Level
  • Qualification Degree : Minimum Bachelor's degree required
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Job Description

  • Learn Daraz systems and processes as and when guided
  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure(SOP). Queries and complaints may relate to order, product or the process
  • Call customers to verify orders or to learn about their overall customer experience
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
  • Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis

Qualification required

  • Minimum Bachelor's degree required
  • 0-1 year relevant experience in the form of internships or full time job
  • Call center experience strongly preferred
  • Good in Nepali and English verbal/written communication
  • Excellent people handling skills - calm, soft-spoken and persuasive
  • Good in system handling skills (MS Office experience)

What we offer

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
  • Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  • Five days a week (Monday to Friday), 9 AM to 6 PM working hours
  • Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

Apply Instructions

Email with your CV as an attachment to hr@daraz.com.np. Your email needs to serve as a cover letter Include in the subject field of the email the title of the job you are applying for If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information .

Industry Type E-commerce / Online Store
Location Kathmandu
Organization Size 1-10

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