Purpose of job :
To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met. Context and environment be protected from all forms of abuse as set out in article 19, UNCRC 1989 You will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed customer service, security and administration standards. You will also be accountable for promoting a positive image of the British
Council by providing a high standard of customer care on the test day.
Responsibilities:
Training and development:
Skills
Punctual and reliable. Schedules are fixed in advance and it is essential that supervisors arrive on time to ensure the exam starts on time.
A good working knowledge of spoken and written English (minimum of B2), as well as the local
language. Exam instructions are given in either English or the local language, as defined by the Exam Board. Venue staff may be required to use only English when communicating with both candidates and colleagues at exam venues.
To demonstrate level of spoken and written English, supervisors will be asked to either provide a certificate of a recognised English Language test, or may be required to sit an APTIS test (speaking, listening, reading and writing) as part of the application process.
Good attention to detail. Procedures vary for different Exam Boards and types of exams, and these must be followed with precision for each type of exam.
Customer service and people skills. Our exam candidates include a wide range of people from different backgrounds who may be nervous on the day of their exam and need to be dealt with politely, confidently, calmly and efficiently. It is essential that our venue staff have the ability to understand and respond effectively to customer needs and deliver high quality service.
Basic computing skills. Electronic equipment and internet-based software is used to prepare and deliver examinations. It is essential that supervisors be familiar and comfortable using these tools and use the internet on a regular basis.
Managing people and holding people accountable. Supervisors will direct the activities of a number of assistant supervisors, examiners, invigilators and marshals who are allocated to the test. Supervisors will need to have the skills and authority to ensure that all staff follow appropriate procedures.
Education. Higher secondary / high school level certificate or equivalent.
Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
All applications must be on the official application form and should be e-mailed torecruitment@britishcouncil.org.np, no later than Wednesday, August 17, 2016 by 5 pm.
The British Council is committed to a policy of equal opportunity and welcomes applications from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.
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