Ramro Job
Dish Media Network

Operation Manager / Incharge

Dish Media Network
Location: Bhaisipati, Lalitpur
Salary: Negotiable
Posted Date: 2015-06-24 Deadline: 2015-07-10
  • Nos. of Opening : 1
  • Location : Bhaisipati Lalitpur
  • Working Position : Entry Level
  • Qualification Degree : BBS / BBA Graduate
  • Salary : Negotiable
  • Category : Management / Operations
  • Nature : Full Time
Job Description

Job Responsibility:

  • Ensuring proper functioning of Customer Support Department including the Inbound and Outbound Calls
  • Manage Shifts and Timings of the Customer Support Representatives
  • Assist in recruitment of Customer Support Representatives
  • Assist in Training of Customer Support Representatives
  • Help the Management to improve the Customer Support process
  • Report the daily activities of Customer Support Department
  • Analyse the data collected in the Customer Support Department and prepare the analysis report accordingly
  • Prepare improvement plans for Customer Support Department and recommend changes

Requirements :

  • BBS/BBA Graduate or equivalent from any recognized university (Masters Degree preferable)
  • Minimum 3 years of experience for Bachelors Graduate and 1 year experience for MBA Graduate in relevant field
  • Must have an understanding of Customer Support Department and Call Center Management
  • Good knowlegde on Microsoft Office Package and other basic Computer Applications
  • Fluency in use of Excel and other database management tools
  • Strong Communication and interpersonal skills
  • Ability to manage, delegate, motivate, monitor and control team activity
  • Excellent interpersonal skills with the ability to communicate at all level

Job Specification

Prerequisites

  • Ability to multi-task and work under pressure
  • Able to work independently and in a team
  • Highly proficient in MS Office applications
  • Committed, meticulous and determined
  • Good interpersonal and communication skill

Apply Instructions

To apply: Send Email to : hr@dishhome.com.np

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Dish Media Network Pvt. Ltd. is one of the fastest-growing operators of Nepal’s broadcast and transmission services industry for digital television channels. Launched in 2009, with its corporate office situated at Tinkune Kathmandu, the company is now active across Nepalese marketplace with operations across all 75 districts. This company is run by a pool of highly trained professionals, providing them with challenge, career growth and emoluments that are best as per the Industry Standards which is presently led by Mr. Sudeep Acharya as Chief Executive Officer.

Industry Type Media / News / Publishing
Location Corporate Tower, Tinkune, Kathmandu
Organization Size 1-10
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