Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
Create better modes of operations to make customer service easier for both team members and customers.
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching.
Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.
Customer orientation and ability to adapt/respond to different types of characters.
Effectively manage large amounts of incoming email/chat/calls.
Identify and assess customer’s need to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Excellent communication and presentation skills.
Ability to multi-task and manage time effectively.
Proven customer support experience.
Familiarity with CRM systems and practices.
Strong phone contact handling skills and active listening.
What We Offer:
We offer an exciting, fun and friendly work environment along with several great benefits (Meals, snacks, festival celebrations, recreational and team building activities, training and more). At Primuson, employees are encouraged to bring their innovative and creative ideas to work and to take up challenges. Everyone is given opportunities to learn and develop through knowledge sharing across the whole organization and a career growth plan that fits their ambition.
If you want to join a committed and hard-working team and if you enjoy the energy of a startup environment, join us @Primuson.
Interested candidates are requested to submit their updated resume along with cover letter to email@example.com
This Job is expired. The Company is no longer accepting applications for this position.
\r\n Primuson Pvt. Ltd. is a service provider to our customer for future online market as well as a highly creative company that encourages imagination and innovation. Innovation generally starts with ideas. And ideas are easier to come by when employees are treated to a creative and playful work environment. Your job is to work hard, play hard, enjoy work and enjoy life.
\r\n Benefits we provide:
\r\n Attractive Salary
\r\n Free Lunch & snacks facility
\r\n Internal and External Learning and Training Opportunity
\r\n Overtime paid for extra hour work done
\r\n Transportation Facility for shift basis job
\r\n Periodic team building activities
\r\n Employee engagement program
\r\n Friendly environment
\r\n Performance related bonus
Information Technology / Software
Metro Park- 2nd Floor, Lazimpat, Kathmandu, Nepal