Customer Support Representative Mid Level

Primuson Private Limited
Location: Kathmandu
Salary: Negotiable
Posted Date: 2017-05-26 Deadline: 2018-08-31
  • Nos. of Opening : 6
  • Location : Kathmandu
  • Working Position : Mid Level
  • Qualification Degree : Bachelor's Degree
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

Core Responsibilities:

  • Effectively manage large amounts of incoming email/chat/calls.
  • Identify and assess customer's need to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Job Specification

Job Requirement:

  • Proven customer support experience.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, priorities, and manage time effectively.

 

What We Offer:

We offer an exciting, fun and friendly work environment along with several great benefits (Meals, snacks, festival celebrations, recreational and team building activities, training and more). At Primuson, employees are encouraged to bring their innovative and creative ideas to work and to take up challenges. Everyone is given opportunities to learn and develop through knowledge sharing across the whole organization and a career growth plan that fits their ambition. 

If you want to join a committed and hard-working team and if you enjoy the energy of a startup environment, join us @Primuson.

Apply Instructions

Interested candidates are requested to submit their updated resume along with cover letter to hr@primuson.com

Organization Summary

\r\n Primuson Pvt. Ltd. is a service provider to our customer for future online market as well as a highly creative company that encourages imagination and innovation. Innovation generally starts with ideas. And ideas are easier to come by when employees are treated to a creative and playful work environment. Your job is to work hard, play hard, enjoy work and enjoy life.

\r\n

\r\n Benefits we provide:

\r\n

  • \r\n
  • \r\n Attractive Salary
  • \r\n
  • \r\n Free Lunch & snacks facility
  • \r\n
  • \r\n Internal and External Learning and Training Opportunity
  • \r\n
  • \r\n Overtime paid for extra hour work done
  • \r\n
  • \r\n Transportation Facility for shift basis job
  • \r\n
  • \r\n Periodic team building activities
  • \r\n
  • \r\n Employee engagement program
  • \r\n
  • \r\n Friendly environment
  • \r\n
  • \r\n Performance related bonus
  • \r\n
Industry Type Information Technology / Software
Location Metro Park- 2nd Floor, Lazimpat, Kathmandu, Nepal
Organization Size 20-50
Active Jobs By Primuson Private Limited

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