Customer Service Representative

Primuson Private Limited
Location: Lazimpat, Kathmandu
Salary: Negotiable
Posted Date: 2018-02-20 Deadline: 2018-10-31
  • Nos. of Opening : 2
  • Location : Lazimpat Kathmandu
  • Working Position : Entry Level
  • Qualification Degree : Bachelors completed
  • Salary : Negotiable
  • Category : Customer Service / Data Entry
  • Nature : Full Time
Job Description

  • Proven customer support experience.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, priorities, and manage time effectively.
  • Effectively manage large amounts of incoming email/chat/calls.
  • Identify and assess customer’s need to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication

Job Specification

  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Apply Instructions

Interested candidates are requested to submit their updated resume along with cover letter to hr@primuson.com

Organization Summary

\r\n Primuson Pvt. Ltd. is a service provider to our customer for future online market as well as a highly creative company that encourages imagination and innovation. Innovation generally starts with ideas. And ideas are easier to come by when employees are treated to a creative and playful work environment. Your job is to work hard, play hard, enjoy work and enjoy life.

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\r\n Benefits we provide:

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  • \r\n
  • \r\n Attractive Salary
  • \r\n
  • \r\n Free Lunch & snacks facility
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  • \r\n Internal and External Learning and Training Opportunity
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  • \r\n Overtime paid for extra hour work done
  • \r\n
  • \r\n Transportation Facility for shift basis job
  • \r\n
  • \r\n Periodic team building activities
  • \r\n
  • \r\n Employee engagement program
  • \r\n
  • \r\n Friendly environment
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  • \r\n Performance related bonus
  • \r\n
Industry Type Information Technology / Software
Location Metro Park- 2nd Floor, Lazimpat, Kathmandu, Nepal
Organization Size 20-50
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