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Sagoon Nepal

Customer Support Representative

Sagoon Nepal
Location: Kupondole
Salary: - 20000
Posted Date: 2021-11-22 Deadline: 2021-11-30
  • Nos. of Opening : 1
  • Location : Kupondole
  • Experience : 1 year +
  • Working Position : Entry Level
  • Salary : - 20000
  • Category : Customer Service / Data Entry
  • Nature : Full Time
  • Skills Required : Communication Tactical
Job Description

We are seeking a Customer Support Representative (CSR) to join our team.

You’ll represent the company by providing service through interacting, answering queries, resolving issues, enhancing customer experience and improving credibility and creating customer loyalty. You'll directly report to the Business Manager.

What is Sagoon?

Sagoon (Company) is incorporated in the United States, India, and Nepal - a social commerce platform, focused on gifts and coupons for socializing.

The platform has over 7 million users. Our users discover and share stories that interest them in texts, photos, and videos and earn FREE Smart Coins to shop in our partners’ stores.

Here is the Link Reference for more details:

 What do you have to perform?

  • Handling calls/emails of the customers/clients/ investors related to their orders, requests and complaints
  • Handling official social media platforms and replying to their queries.
  • Interact with Clients/investors/Users in relation to their Queries/Complaints as an effective communicator
  • Coordinate with customers for delivery
  • Working on Sagoon customer support portal. 
  • Take customer feedback on their experience and report it to the operation team
  • Creating and maintaining data reports then sending it to the reporting Manager

Job Specification

What Skills do you need to possess to perform the job?

  • Bachelor's running or  Graduate preferred in Management or any related field
  • Minimum 1+ or 2 years of hands-on experience in Customer Support
  • Should have good knowledge of Email, Internet and handling phone calls
  • Detail Product Knowledge
  • Patience and ability to remain calm in stressful situations
  • Excellent verbal communication and problem-solving skills
  • Excellent customer service skills

Perks of working with us:

  • Chance to work closely with the core team and founders
  • Opportunity to build the market from scratch
  • Opportunity to get the company’s Employees Stock option plan
  • A motivating, innovating and productive environment to work

We care about you. We offer:

  • Medical & Accidental Insurance
  • Paid leaves and Public holidays
  • Provident Fund
  • Gratuity Fund
  • Festival Bonus
  • Competitive salary and regular salary reviews
  • Tea & Coffee
  • Encourage cross team learning and training opportunity
  • 5 work days (9 working hours) and relax on weekends
  • A vibrant and active culture including team lunches & Dinner, happy hours, movie nights, sporting events, and a book club.

Apply Instructions

Interested to Apply?

If the vacancy appeals to you and matches your interest, send an email to hr@sagoon.com. The email should include the following:

  • Your CV/Resume
  • The position you are applying for as the subject 

We are an equal opportunities employer. We thrive on inclusivity here at Sagoon. We believe in creating a workplace where our people feel included, respected, valued and facilitate an environment which fosters innovation and creativity.

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

 

Sagoon – an everyday household name in South Asia is becoming a favorite social media platform among the young population in Nepal and India. Thousands of users are joining Sagoon daily to Connect with friends, Share knowledge & experience, and Earn smart coins while spending time on the platform. The experience becomes more flattering with features like trending videos and mood talk. Users can also find stories based on their interests and location about everyday life, religion, politics, sports, entertainment, health and fitness, humor and jokes, student life, inspiration—whatever interests the most! 

 Sagoon offers you a revolutionary product – “Social Smart Card”, a digital wallet that enables you to earn smart coins on every story you post or any activity you do on the platform. The more your story becomes popular, the more smart coins you will earn. The more you earn, the more you shop and gift to your loved ones. Isn’t it amazing? 

 Sagoon has more than 8 Million users so far and together these users have performed over 300 Million activities on the platform. With these activities, users of Sagoon have earned over 1.3 Billion Smart Coins, out of that over 288 Million Smart Coins have been used for shopping 200,000 gift items.

Sagoon Nepal

Industry Type Corporation
Location
Organization Size 20-50
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