Ramro Job
Team Quest Pvt. Ltd

Client Service Associate

Team Quest Pvt. Ltd
Location: Kathmandu
Salary: Negotiable
Posted Date: 2017-09-06 Deadline: 2017-09-15
  • Nos. of Opening : 5
  • Location : Kathmandu
  • Working Position : Entry Level
  • Qualification Degree : Intermediate
  • Salary : Negotiable
  • Category : Hospitality
  • Nature : Full Time
Job Description

General

  • Provide the best possible service through the practice of a customer first ethic
  • Develop teamwork to establish best practice in customer services department
  • Phone handling including ticketing, booking transferring calls to requested departments
  • Undertake special project as assigned by supervisor/managers
  • Ensure adequate cash levels, handle cash in a competent, ethical manner

Ticketing

  • Sell ticket at the ticketing window through computerized system
  • Cash handling during the ticket sales period
  • Maintain ticket stock including complementary tickets
  • Manage advance tickets sell
  • Have a record of passes issued
  • Calculate daily sales and report to supervisor/ duty officer
  • Maintain cordial & friendly interactions with customers
  • Respond to the customer regarding movie inquiry
  • Undertake special projects or works assigned by supervisor

 

Booking

  • Respond to customers through telephone regarding bookings in all QFX facilities and provide booking information to the customers
  • Provide customers with the information on bookings, show-time and other matters
  • Market available tickets and services to customers
  • Relay information to the customer about movies, theatres as per request
  • Cancel or edit the booking as per request
  • Backup booking information in hard copy when necessary
  • Transfer different calls to requested departments
  • Undertake special projects /task assigned by supervisor

Food Counter

  • Sell products and services in alignment with F&B hygienic standard
  • Stock control using the in-house system ensuring adequate stock of products
  • Ensure attractive display, cleanliness, maintenance of equipment and hardware
  • Take products from store and verify with the stocks
  • Clean the counter, electronic items to ensure attractive display
  • Respond to the customers regarding products
  • Randomly check the expiry date of products
  • Coordinate daily operational role with the immediate line managers / supervisors
  • Calculate daily sales & report to supervisor
  • Maintain cordial & friendly interaction with customers
  • Undertake special projects or works assigned by supervisor

 

Job Specification

  • Minimum 10+2 passed (hospitality sector preferred)
  • Computer skills: MS-Word, MS-Excel, Email, Internet 
  • Excellent customer service skill, verbal and written in Nepali and English
  • Should be result oriented, self-motivated, meticulous, diligent and systematic  
  • Should have trouble shooting capacity and take ownership of one's responsibilities
  • Should be willing to work in any responsibility and facility within the QFX Cinemas

 

Apply Instructions

Please email your updates CV at hr@teamquest.com.np

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

The company is a one-stop platform for investment and consulting, for businesses ranging from films to real estate. 

TeamQuest manages QFX Cinemas located in several areas of Kathmandu including popular shopping destinations. Together the world-class auditoriums have a capacity of approximately 2000 seats.

 

Industry Type Investment Company
Location Nagpokhari
Organization Size 50-100
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